Monday, May 6, 2013

The Dreaded "Error Code 014": Solution #3


You must get the latest software - if my previous suggestions did not work, try these steps:

Force a Software Update:  On your Roku remote:
  • Press the Home button 5 times
  • Press the Fast Forward button 3 times
  • Press Rewind button 2 times
You will get an unusual screen known as the 'secret screen'.  There you have to check your IP address that it is not all 0's. Select the option to update software. The Roku player should now restart.

Disable Pingback:  Once the Roku completes the setup, enter the following on your Roku remote:
  • Press the Home button 5 times
  • Press the Fast Forward button 1 time
  • Press the Play button 1 time
  • Press the Rewind button 1 time
  • Press the Play button 1 time
  • Press the Fast Forward button 1 time
This will take you to the another secret screen.  Select the option to disable network ping.

Now you must start your Roku setup from the beginning.  Hopefully this will solve your problem and will  get you connected.

57 comments:

  1. Hi! Thanks for this post! I've tried everything and nothing works. In fact my ping back menu did not come up even when I tried this combo. I have the roku xs. Any idea why?

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  2. I don't have an ethernet jack on my Roku XD so step 1 is obsolete. Step 2 also did nothing to fix the connection. For step 3, you don't elaborate on what to do if my IP address is 0.0.0.0. Might you have an idea?

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  3. My IP address is showing all 0's. What to do in this case?

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  4. I'm getting the 014 code. Tried method 3 because like Kaleb, I don't have an ethernet connection on my XD. Same with Step 3. I had a connection to a neighbor's internet so step 3 showed an IP but I still can't connect to my network. Roku tech support says I have the wrong password... like I didn't check that multiple times... and I tried various MAC address settings (Black and White list), WEP, WPA, Open... nothing worked

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  5. I've tried all three solutions and nothing has worked.

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  6. I have a ROKU 2, and there's no ethernet connections, I tried everything else, no luck.

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  7. Another one asking: What if my IP address _does_ show all zeroes?

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  8. Solution #3 worked for me. Successfully logged in to local network. Then logged into wireless and did all updates. Roku thinks it is connected to wireless network only. Unplugged ethernet and both connections dropped and I am back to the unable to connect to the wireless and Error 014 where I started.

    Note also the Roku 2 secret page thinks it has an IP addy of 0.0.0.0 with no visible way of updating it. Router OTOH has it nicely identified in the 192.168.x.x range. I am stumped.

    Background: home wireless router bricked itself during power outages midweek. Replaced it and everything other than Roku 2 is happily connected including tablet, smart phones and smart TV for streaming video. Did turn off the ping-back feature in Roku 2.

    So like what am I missing?

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    Replies
    1. Follow my steps below. Assign your device a static ip address of 192.168.x.x.

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    2. I sent mine back.. ordered a Chromecast2.. lets hope for better luck

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    3. There is lot of noises,i can hear.

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  9. Tried everything with no luck, roku box is heading for the bin

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  10. None of these solutions worked for me, however I was finally able to fix my connection by changing the channel of my wireless network. What was throwing me off was that I was able to connect to my phone's wireless connection via tethering, telling me the Roku's wireless hardware wasn't broken. I used the Wifi Analyzer app on my android phone to see the wireless networks in range of my router and chose a channel not being used by other routers nearby. You must power cycle (unplug and restart) your roku after you change the channel. Then, after power cycling the roku box, I was able to connect to my network once again. I believe the problem was due to a new wireless network in my area using the same channel.

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  11. roku been working for a while.all all of a sudden,the ip address was showing 0.0.0.0 !I tried everything and nothing works.

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  12. TRY CHANGING THE "CHANNEL" ON YOUR WIRELESS ROUTER. NOTHING ELSE WORKED FOR ME BUT THAT! CHANNEL 7 I GOT NOTHING. KEPT SWITCHING UNTIL I GOT TO CHANNEL 4 AND BOOM. ROKU SHOWED EXCELLENT CONNECTION!

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    Replies
    1. Thanks, this was the only thing that worked. I have a Roku2 HD with no ethernet port, and after a factory reset it wouldn't connect to my airport express router. I changed the airport express channel to automatic and it worked just fine.

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  13. Go to the secret menu above.Select Wi-Fi Secret Screen. Select iperf Setup. Give your device a static ip address. So if your network is 192.168.1.x, give your device an ip address that you know is not being used like 192.168.1. 245. This is only an example and you should use the same ip address scheme that your router/modem uses for assigning ip address.

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  14. Let me state I tried all the secret Roku3 screens. Spoke via chat and personally to customer service and never got my Roku3 to work out of the box. Band new. I'm bringing it back and will exchange it for another. I'll give Roku one more try. I've heard it's a good product but if you can't get the wifi to work, for-get-a-bout-it! I'll get the apple product. I know they do their homework.

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  15. This is how I got the Roku 3 to work with the AT&T 3801HGV wireless router. It took a lot of effort and let me say, I'm very disappointed in the Roku Engineers and Tech Support folks.

    Go to the secret screen by pressing the home key 5 times, then press the FF 3-times, then press the REV button 2 times. Magically the secret screen appears with the Wireless MAC address of the Roku 3 box. Manually enter this address in the "Allowed Devices" table under Enable MAC Filtering in the Wireless router menu. I couldn't believe it fixed my problem.

    This should not be this difficult!!!!!!!

    Hope this helps someone since I spent wayyyyyyyyyyy tooo much time getting this device to work. I'm still thinking on taking it back for the AppleTV unit.
    Goodnite and good luck.
    -Jim

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  16. I have a DD-WRT updated TP Link router that offered 20-40Mhz channel width option. I found that 40Mhz was not supported by the Roku. Switching from 40Mhz (not working) to 20-40Mhz(works mostly) to 20Mhz only (works very well) seemed to fix my problem with a lost Roku connection.

    Just thought I'd offer some feedback.

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  17. Thanks! I couldn't connect to my wireless on my Roku Streaming Stick, failed when trying to connect to local network. This guide as solved the problem.

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  18. Like a lot of people the 1st and 2nd solution did not work. I have a roku 2. I set up my first one just fine. I recently bought a second one for another room and I get error code 014. I have changed my IP address 'cause it was all 0.0.0.0 the second screen, after I changed the address was looking for additional iperf info. It already has something there, not sure if I am to put something different there. I also enabled the pings. Nothing has worked. Can someone help?

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  19. This one finally worked!! Thank you.

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  20. Holy Crap this worked, thank you so much! I bought a roku 2 for my girlfriend as a surprise but we kept getting error 014 and we were on the verge of returning it. So glad I stumbled across this blog!

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  21. i ca see my ip address is all zeros but how do i change it and to what?

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  22. I removed the password from the router settings and the Roku connected flawlessly, but this is the only way I've managed to successfully connect the device. When the password is set it fails to connect and I have tried solutions 1-3 and mac filtering on the router.

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    Replies
    1. Apparently the Roku doesn't like punctuation etc. in its passwords. So no !@#$%^&*() and such. Works with a password with letters and numbers.

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  23. Tried method 3 because I don't have an ethernet connection option on my Roku. Factory reset, Disable PING, Wireless MAC all 00's, IP Address all 00's... still no t able to connect to network... HELP!!

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    Replies
    1. did you ever get this fixed? I am having the same problem

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  24. I could not get rid of 0.0.0.0 IP using my password, default password until I checked my internet properties and "showed characters" and entered that number. It can also be found on router as WEP number. Hoorah-it worked!

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  25. Nothing works. Taking this trash back

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  26. Nothing works. Taking this trash back

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  27. I took the batteries out of the remote and put them back in. Then I reconnected to my internet and it worked.

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  28. If you’re struggling with the same annoying issue, here’s your fix:
    Disable Network Pings
    Update Your Software
    Connect to another network
    Run a software update
    Connect to your Wi-Fi network.
    .

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  29. *** SOLVED! ***
    Cisco router - Roku stick:
    If you have access to your router's settings, set your wireless security mode to "WPA2/WPA Mixed Mode" for all channels (2.4 and 5GHz).

    "**This is the key change.** Change the security mode to WPA2-PSK (TKIP). The default on the new Xfinity routers is WPAWPA2-PSK (TKIP/AES). According to the support guy, AES is a better security mode, but Rokus don't yet support it; so when the Roku looks to connect, it looks only for TKIP, but the router only wants to connect with AES."

    (solution from comments on his article... scottallen.com/2013/04/how-to-fix-a-roku-that-wont-connect-to-the-internet/)

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  30. my tcl roku tv is giving this messages an nothing work but to factory rest every day.

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  31. my tcl roku tv is giving this messages an nothing work but to factory rest every day.

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  32. Tplink 5ghz router was set to 802.11ac only mode which Roku 3 doesn't support. Setting to 802.11a/n/ac mixed mode solved it.

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  33. Tplink 5ghz router was set to 802.11ac only mode which Roku 3 doesn't support. Setting to 802.11a/n/ac mixed mode solved it.

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  34. Hello,
    The Force a Software Update step was all I needed on my Roku 1 (as it has no Ethernet port). It was SMOOTH sailing after that. I am EXTREMELY grateful for this help!

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    Replies
    1. Brilliant and so easy... What's more I just switched the problem roku2 box with another roku2 box. Thank youuuuuu.

      Delete
  35. For those who have an old Roku. Solved the old N1000 Roku box that kept getting the 014 error by making sure the modem was sending out b/g/n singnals rather than just g/n. If you have Xfinity, by default it's set to only g/n. Back when Roku started out wireless B was standard

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  36. Great post. I think it is good for visitors. I like this kind of website where has a lot of real information, It proved to be very helpful. Thanks for admin, His creativity, Presentation, Information and all is good.
    home network setup

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  37. After spending lots of time trying to figure out wtf is going on I tried the old google trick and found this thread.
    The roku was connecting to wifi but failing local netwotrk test due to 0.0.0.0 ip. i thought it was an isdue with dhcp so I reserved an ip for the mac. Nope...
    What fixed indeed is setting wifi mode to AUTO.

    this is nuts! I only had b/g/n and N-only as options, with b/g/n enabled.

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  38. I was unable to connect to my verizon fios router's wifi network with my tcl roku tv. tv could connect to wifi hotspot on phone and other devices could connect to the router wifi network. the solution for me that worked was to change the 2.4GHz channel from "automatic" to channel 1 on the router settings.

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  39. Disabling the network ping worked for me thanks for the info!

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  40. Nice blog. We would be happy to use your service. Its really important to find a customer centric company for AC installation service in Houston. Your blog is really helpful to me to give a light in that issue. Thank you.

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  41. Me encanta todo lo que puedes ver en el roku

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  42. It Worked On My Roku 3 Which Is My NOW TV Roku Box And It Works A Big Help Yet Again I Didn't Have A Ethernet Cable In My Roku 3 So Thx ��

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  43. It Worked On My Roku 3 Which Is My NOW TV Roku Box And It Works A Big Help Yet Again I Didn't Have A Ethernet Cable In My Roku 3 So Thx ��

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  44. What a pain in the arse! Changing the Wireless Channel worked finally, though.

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  45. I have atcl Roku tv. Error code 014.30. I am trying to connect to my iPad hotspot. The tv sees the iPad and then asked for the password. I type in the password and as it truss to connect but then pops up the screen telling me to check my password. However, it connects to my android hotspot just fine. Unfortunately my android doesn't have unlimited data so I'd really like to connect to the iPad. Thanks

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  46. I have atcl Roku tv. Error code 014.30. I am trying to connect to my iPad hotspot. The tv sees the iPad and then asked for the password. I type in the password and as it tries to connect but then pops up the screen telling me to check my password. However, it connects to my android hotspot just fine. Unfortunately my android doesn't have unlimited data so I'd really like to connect to the iPad. Thanks

    ReplyDelete