Tuesday, May 7, 2013

The Dreaded "Error Code 014": Solution #2


If Solution #1 didn't work for you and you still have an Error Code 014, do not despair.  Let's reset you Roku back to the factory settings and then re-enter your settings.

The quickest method to do a factory reset:  merely press and hold the Roku 'Reset' button on the back of the unit for 15 seconds.

Another way to do a factory reset:
  1. From the Roku Home screen, press the Up button on the remote to activate the Menu Bar.
  2. Select 'Settings'.
  3. Select 'Factory Reset'.
  4. Select 'Factory Reset' again.
  5. Select Yes.
Now let's set your Roku up again:
  1. After the restart, you will be prompted to select your time zone.  Change to your correct time zone then select “done.”
  2. The next screen will display a unique code to link your Roku player.  Open a browser session on your computer and go to www.roku.com/link.
  3. Enter the code displayed by your Roku player on your TV. (You may have done this on your first setup but if you see the code on the TV screen, enter the code.)
  4. Log into your Roku account and follow all steps, including selecting a payment method and selecting your initial channel lineup.  This will complete the linking process.
If this didn't work for you and you're still seeing an Error Code 014, don't panic. Take a look at Solution #3, below.

19 comments:

  1. Thanks so much! After a couple of weeks with no Roku internet, the factory reset solved the problem. It all started when my wifi went haywire and I had to reset the network. I spent tons of timing browsing forums talking about DHCP, LAN, WEP and other acronyms I don't know and all it took was a reset! Thanks for taking the time to share what you learned.

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  2. Holy cow I'm thrilled this helped someone. Circle back here if your Roku Remote stops working some day. It's part of the typical 'Roku Customer Evolution' but you can fix it in 3 minutes. I have the details in a more recent post.

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  3. Do you keep the Ethernet cable plugged in? Or, is the Ethernet unplugged now and after step 4 (above) you are supposed to try the wireless connection?

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  4. The idea is to get the latest software onto the Roku so that it can function in a wireless mode. So yes, disconnect the Ethernet cable and try your wireless once again.

    Solution 3 is still in draft but basically I show how various Cable carriers cause an error code 014.

    Are you on Comcast?

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  5. Oh, one more thing: what is the brand and model of your wireless router?

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  6. Hi, I just encounter this error when setting up a second Roku 2 XS device. I already have one that is working just fine but the second one would not work at all, even after getting the update via ethernet and several factory resets. After combing the internet for users with the same problem and internet service as I have, I found this simple solution which may work for others. Just change the radio channel of your wireless router or access point from auto to something else. Here's the forum I got this from and it worked perfectly for me...

    http://forums.roku.com/viewtopic.php?f=28&t=48238&start=45&sid=7e214682d0407a1ebcdb90659c9f7a02

    Re: Error Code 014
    by xoxo13 » Tue Dec 25, 2012 9:36 pm

    I just spent 2 hours on the phone between ROKU and CLEAR communications (CLEAR whom I have my internet connection with) It is the Channel selection that caused the issue with the ROKU device and the modem. My ROKU would not work because on December 22, 2012 it stated it could not connect to my wireless network. You will need to change the channel setting (also known as the radio signal/channel) to either 1,6, or 11. ROKU stopped working because my router/modem had a auto setting of channel 7. I have a CLEAR communication HUB Express device for my internet and I am guessing this is an issue with anyone's modem when they receive an error code 014, which states that your ROKU can not connect to your wireless router or modem or device/internet connection. CLEAR had no idea what I needed, but if you go to http://192.168.15.1 it will allow you to change the configuration and channel of your internet connection to a different channel or may just show you what channel you are currently on and then you need to contact customer/tech support to walk you through the change. CLEAR allows you to access this directly by going to the listed address and using the pass code "admin", then go to WiFi settings, then choose advanced, then select channel, select channel 6 first then try 1 or 11 if 6 does not allow access. Obviously restart your device once the change is saved and reset any device like the ROKU and or modem. If all else fails, reset with a pin the ROKU to factory settings and start all over, this seemed to be the only solution to my problem and now everything works again. DO NOT let them tell you it is a password issue, or port issue, or firewall issue if they are not willing to change the radio signal/channel option 1st!! 2 hours of changes and when I finally changed the internet/modem to channel 6, mine works now!! Hope this helps!
    xoxo13

    Posts: 1
    Joined: Tue Dec 25, 2012 9:18 pm

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    Replies
    1. Thank you, VSBS.

      Before trying Chris' more complex solutions, I tried checking the router channel number with a WiFi scanner utility. It turns out there was another router in the area using the same channel that my router had chosen for it's automatic selection. I changed the channel on the router, and then had to disconnect the connection from the Roku to the WiFi (by purposely entering an incorrect password), and reconnecting with the correct password. VoilĂ , I have my Roku back.

      Thank you, Chris, for posting these three Error Code 14 solutions. I will save this page and refer back to one of the more "drastic" solutions if need be.

      Delete
  7. Very good information on the wireless channel of the router. I just got off the phone with Roku and they said yes the Roku likes 1,6 and 11. I could not get my Roku to work with 6 but it sure liked 11. and originally it was set on 1 but there was to much interference. So the ATT guy set it on 5. and the Roku would not work at all. then after reading this post and talking to Roku my router is now set on channel 11 and it works like a charm. Thanks for your help!!

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  8. All the above can be avoided if you run a cable to the Roku instead of using wireless. If at all possible this is what I recommend.

    Streaming video over wireless sounds great, but it congests the WiFi channel with gigabytes of streaming video data, so your other WiFi devices have to compete with the Roku to get a word in edgewise.

    Make your life easier: bite the bullet and run a cable to the Roku.

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  9. Thank you, Chris, for publishing these Code 14 Solution pages.

    My problem was solved by the most simple solution provided by VSBS (above) of changing the routers channel number. (See reply to that comment, above.)

    I will bookmark these pages for future references in case I need one of your other solutions.

    Thanks, again!
    --david (yjfc#2)

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  10. Wow...Thank you SOOO much I fought this thing for over an hour and a simple reset is all it took. Thank you again!

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  11. factory reset didn't work for me (just made more work rebuilding it). it would connect to everything but the internet. Removed the Roku device from all lists on the Parental Controls (it was listed as trusted...) and it connected.

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  12. thanks sooooo much this worked on channel 6 with CLEAR for me :)

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  13. Thank you for putting this together and sharing. You made correcting the problem a breeze!

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  14. I tried all my WiFi channels, and nothing worked. What did work was contacting customer service and doing what they told me to do:

    Unplug it, plug it back in, and attempt to connect. When you get to the error screen, 014, press the back button. Then go to the "secret screen" by pressing rapidly

    Home button 5 times
    Fast forward button 3 times
    Rewind button 2 times

    Do this kind of quickly. Then you'll pull up the "secret screen."

    Check to see if an IP address is displayed in the upper left corner of the screen. If it is, you're golden, and this should work:

    Click update software.

    If the update is successful, the Roku will reboot and give you an activation code.

    On your computer, go to roku.com/link and enter your code.

    You can complete the setup on your computer and it should work. If it doesn't, contact their customer service. The online customer service through LiveChat ... it takes a while to get a person, but once you do, they are awesome at helping you.

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  15. THANK YOU!!!!! In the middle of this, my remote died, so you saved me in multiple posts.. Life savor!

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  16. This is BS Roku on the screen and that's it. nothing works

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