Wednesday, May 8, 2013

The Dreaded "Error Code 014": Solution #1

My first Roku setup went like a dream.  My second setup (for my in-laws) was not so easy.  I was setting up the wireless connection and I got an error message:

    Error Code 014

Ouch!  Not a very informative error message.  You should know that a number of issues can cause and Error Code 014.  Unfortunately, the Roku engineers used this error code as a 'catch all' for any network connection problems.

OK, here's what you should do if you get and Error Code 014:

If you're getting an Error Code 014 while trying to setup a wireless connection, are you able to plug the Roku into the network using an Ethernet cable?  I'm not sugesting you do this permanently,  rather, connecting the Roku to the Internet using an Ethernet cable can get you past an outdated firmware issue.

Try this:
  1. Connect your Roku to your cable modem or to your router using an Ethernet cable.
  2. Complete the setup for an Ethernet connection in the Roku settings.
  3. While Ethernet connection is active (i.e. still connected to your modem or router) go back to the Internet settings on the Roku and choose the wireless connection option.
  4. After choosing the wireless option, choose your network.
  5. Input your password (remember, case matters!).
  6. You should now be connected to your wireless network.
If the underlying reason for the Error Code 014 was outdated wireless firmware, connecting your Roku using an Ethernet cable allows the Roku to download the lastest and greatest firmware. 

If this didn't work for you, don't panic.  Take a look at Solution #2, below.


  1. I have two Roku units, and one in particular, the one furthest away from the Wireless router works fine most of the time. But it occaasionally throws athe error code 014. This seems to happen more often on that unit if it is not used for several days. But in vertually every instance I can solve that problem and get the program back on by simply unhooking the power cable to the back of the roku, wait 30 seconds, and hook it back in. Then let it do its thing for a couple of minutes as it reboots itself...sort of speaking. It works.

  2. Listen. The Roku should not be this difficult to get working on the WiFi. If my printer, laptop, Xbox, and cell phones all plug/play, so should the Roku. Come on guys!

    1. My Roku 3 is giving me more shyte than I can stand. Trying the setup... 014... can't connect.

  3. "Holy wifi, Jim. I beginning to think I can heal just about anything!"

    Glad to hear you got this to work. Your point regarding ease of connectivity (i.e. the lack thereof) is spot on. Roku is touting the dual-band capabilities of the Roku 3 to convince potential buyers that they won't experience the same connectivity issues as the Roku 2. Of course the dual-band feature of the Roku 3 is somewhat moot if one does not own a dual-band wifi unit.

    Anyway, I have been writing a review on the Roku 3 which I plan to add to this site in the near future. To be honest, mine synched up with my wifi less than a minute out of the box. But, I have a dual-band wifi router so one must factor that into the equation.

    Thanks so much for your feedback!

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  5. press the home button 5 times, fast forward, play, rewind, play, fast forward. Then choose "Disable network ping". Press back until you return to one of the "normal" screens, and then attempt to setup your network again

    1. Thanks, Dylan, for this trick. After 5 forums and 20 other suggestions that didn't work, this finally did!!

    2. thank you! tried several things with no luck; this worked in 2 seconds!

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    4. I was finally about to get this to work, but I can't get out (Okay does not seem to "do" anything).... so to get out I have to hit the back button - not sure if that undoes the change in settings.... but in any case, rerunning the network setup took longer but still failed yet again. :(

  6. Oh, ps, my Roku 3 does NOT have a physical ethernet plug/port connection - it has to be wifi or bust. :(

  7. Had the same problem setting up with the original roku and now same thing with the Roku LT Streamer. I selected my SID, entered the password and it failed (a ton of times). To get past the original set up of wifi, turn on the hotspot to your phone. Use the phone for the entire initial wifi setup, registration, etc. After it is done, turn off the hotspot and reboot roku, it will probably fail, through roku menu, choose your regular router/wifi and it should just work.