Wednesday, May 8, 2013

The Dreaded "Error Code 014": Solution #1


My first Roku setup went like a dream.  My second setup (for my in-laws) was not so easy.  I was setting up the wireless connection and I got an error message:

    Error Code 014

Ouch!  Not a very informative error message.  You should know that a number of issues can cause and Error Code 014.  Unfortunately, the Roku engineers used this error code as a 'catch all' for any network connection problems.

OK, here's what you should do if you get and Error Code 014:

If you're getting an Error Code 014 while trying to setup a wireless connection, are you able to plug the Roku into the network using an Ethernet cable?  I'm not sugesting you do this permanently,  rather, connecting the Roku to the Internet using an Ethernet cable can get you past an outdated firmware issue.

Try this:
  1. Connect your Roku to your cable modem or to your router using an Ethernet cable.
  2. Complete the setup for an Ethernet connection in the Roku settings.
  3. While Ethernet connection is active (i.e. still connected to your modem or router) go back to the Internet settings on the Roku and choose the wireless connection option.
  4. After choosing the wireless option, choose your network.
  5. Input your password (remember, case matters!).
  6. You should now be connected to your wireless network.
If the underlying reason for the Error Code 014 was outdated wireless firmware, connecting your Roku using an Ethernet cable allows the Roku to download the lastest and greatest firmware. 

If this didn't work for you, don't panic.  Take a look at Solution #2, below.

104 comments:

  1. I have two Roku units, and one in particular, the one furthest away from the Wireless router works fine most of the time. But it occaasionally throws athe error code 014. This seems to happen more often on that unit if it is not used for several days. But in vertually every instance I can solve that problem and get the program back on by simply unhooking the power cable to the back of the roku, wait 30 seconds, and hook it back in. Then let it do its thing for a couple of minutes as it reboots itself...sort of speaking. It works.

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    1. Thanks !!! Was at my wits'end trying to reconnect. Your tip worked!

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    2. Wow Roman! It works! Did you have any idea that your instructions would be helping people 3 years into the future? Lol. Great job! Sometimes simplicity is best. Smh...

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    3. That fix worked for me, too. Unplug the unit and plug it back in!

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    4. Yeah this steps are quite good, but i have other ideas which is clearly depicted in the following site https://www.rokuaccountlink.com/steps-to-find-free-roku-channels/ that will help you out in the way you needed

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  2. Listen. The Roku should not be this difficult to get working on the WiFi. If my printer, laptop, Xbox, and cell phones all plug/play, so should the Roku. Come on guys!

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    1. My Roku 3 is giving me more shyte than I can stand. Trying the setup... 014... can't connect.

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  3. "Holy wifi, Jim. I beginning to think I can heal just about anything!"

    Glad to hear you got this to work. Your point regarding ease of connectivity (i.e. the lack thereof) is spot on. Roku is touting the dual-band capabilities of the Roku 3 to convince potential buyers that they won't experience the same connectivity issues as the Roku 2. Of course the dual-band feature of the Roku 3 is somewhat moot if one does not own a dual-band wifi unit.

    Anyway, I have been writing a review on the Roku 3 which I plan to add to this site in the near future. To be honest, mine synched up with my wifi less than a minute out of the box. But, I have a dual-band wifi router so one must factor that into the equation.

    Thanks so much for your feedback!

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  5. press the home button 5 times, fast forward, play, rewind, play, fast forward. Then choose "Disable network ping". Press back until you return to one of the "normal" screens, and then attempt to setup your network again

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    1. Thanks, Dylan, for this trick. After 5 forums and 20 other suggestions that didn't work, this finally did!!

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    2. thank you! tried several things with no luck; this worked in 2 seconds!

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    4. I was finally about to get this to work, but I can't get out (Okay does not seem to "do" anything).... so to get out I have to hit the back button - not sure if that undoes the change in settings.... but in any case, rerunning the network setup took longer but still failed yet again. :(

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    5. After 2 hours on the phone w roku and my Internet provider nobody could help me!! I was beyond frustrated and ready to give up until I came across ur fix.. WOW it worked right away. ..thank u thank u thank u!!! U r the best!!

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    6. I spent over an hour trying to figure out what in the hell was wrong with my Roku. Finally came across this and it was fixed in 5 seconds. Thanks!

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    7. Thank you. You are my hero.

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    8. Thank you Dylan this worked in seconds. HA!!!

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    9. Thank you Dylan this worked in seconds. HA!!!

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    10. I have tried literally ALL of the suggestions offered here, including disabling network pings and I still can't connect. It doesn't connect through my ethernet cable either. All other devices connect and are working fine. Ugh.

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    11. I have tried literally ALL of the suggestions offered here, including disabling network pings and I still can't connect. It doesn't connect through my ethernet cable either. All other devices connect and are working fine. Ugh.

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    12. Thank you Dylan, been having multiple problems and now you fixed it right away. GeniusBar!
      Thank you thank you

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    13. This worked for us, but only after doing a factory reset. Thanks.

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    14. Worked for me! Thank you so much.

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    15. Thank your! This just worked for me! I was beyond frustrated and thankfully this worked!

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    16. wow yeah finally thx how did you figure this out? lol

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    17. works on the Streaming Stick Plus via System Operations Menu (after the press "Home" 5 times, etc)

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  6. Oh, ps, my Roku 3 does NOT have a physical ethernet plug/port connection - it has to be wifi or bust. :(

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  7. Had the same problem setting up with the original roku and now same thing with the Roku LT Streamer. I selected my SID, entered the password and it failed (a ton of times). To get past the original set up of wifi, turn on the hotspot to your phone. Use the phone for the entire initial wifi setup, registration, etc. After it is done, turn off the hotspot and reboot roku, it will probably fail, through roku menu, choose your regular router/wifi and it should just work.

    -Tobin

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  8. Tobin, thank you. This was a smart way around the network ping problem. It worked great on the Roku streaming stick 3500. Roku support was useless.

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  9. hi all - I am an 83 yr old very savvy lady, who has been dealing with the Roku Indian idiots to find a place to enter my new code. It refuses to take my email addy, or pw, so I c an't connect to the wifi for my second Roku, which is a 1. I have a 2 connected to my big TV - no problem installing that back in early September. I d id not see any error message, as indicated above. It is definitely connected to my wifi, because all the windows came up with their little green plusses. I just can't find a place on the puter or other to input that darned code! Can't finish the install... any easy suggestions?

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  10. None of these options have worked for me.

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  11. What specifically is your problem Todd? If initial setup is the problem, try at least once to your house wifi. Then turn on hot spot wifi sharing on your phone (assuming it is fast) do entire setup and registration with roku connected through phone wifi. After final reboot, switch to home wifi and it should just work.

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  12. I had this problem and all I did was reset the TV and it worked fine!

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  13. Last some days i have facing problems in rokudevice.my problem/issue,roku error code014.but i don't have no solution. but i get the solution from roku.

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  14. There is no Ethernet port on my Roku, so solution #1 is a non-starter. None of the other suggestions in the posts work, either. Where is Solution #2?

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  15. Set it up with your phone wifi, not sure how far up my post is but that worked for me for two different wireless only roku's. You should probably do the wacky pressing of buttons on the remote to get to the service menu to turn off long check the use phone wifi hotspot to finish up. Sorry, not Home right now so don't have the full details handy.

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    1. Here is the remote button thing I was talking about. For my second roku, I tried per instructions, it failed multiple times. I then tried it again after doing the remote button dance, still failed, then connected to my hotspot on my phone and finished doing the set up.

      copy/paste from above:
      Dylan HumphreysSeptember 15, 2014 at 1:39 AM
      press the home button 5 times, fast forward, play, rewind, play, fast forward. Then choose "Disable network ping". Press back until you return to one of the "normal" screens, and then attempt to setup your network again

      Delete
    2. Crap. It didn't work. My 2XS system's been crashing about once a month. I'm out warranty & Roku wants $10/session for 'tech' support. If I do this just a few times I might have well have purchased a new unit. Is anyone else having this problem??

      Delete
  16. i wasted too much time of roku issue.my roku shows the error 014.but i not getting the exact solution on roku tech support call and putting the hold my call.i stress with this problem.but when read this blog i geeting the exact solution of roku error code 014 ,this blog guide (offer) the simly and easy solution for the roku error code 014 etc. thanks lot!

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  17. I've tried the fixes above and my Roku 3 which previously connected fine, will not connect to my wifi. It's bizarre because I have a newer Roku 3 which very readily connects to the same wifi signal. I guess I'll just utilize my smart phone's hot spot if and when I want to run this other Roku...

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  18. My roku has worked fine since november. Yesterday I got no internet connection errors. I've tried all of these and nothing has worked. I've even tried changing my router firewall settings and channel. All other devices work fine. What the heck Roku!!!

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  19. Yep, the original solution worked. Thanks Chris!

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  20. Thanks Dylan for your 'button pressing network ping' solution. I'd never have gotten online without it

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  21. Hi, My problem is that when I try to scan wireless networks my roku tv says there are no networks around, why is that?

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  22. - Roku to far away from router.
    - Roku on 2.4g wireless and router only set for 5g.
    - Solar flares :)

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  23. I am having the same issue.. All my other devices work fine. I had this issue with my Android tablet, but to resolve it, I found that giving it a static IP makes it work every time!.. So now the only device I have an issue with is Roku!!!!!.. Why won't Roku allow you do a static IP!

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  24. For anyone who was unable to connect their Roku using the above method and their IP address on the Roku shows all zeros the following simple method provided by Verizon support did it. I had previously gone through every option listed on this and other websites/blogs. In order to connect my two Roku devices all I had to do was reset my routers SSID name and select a new password. These were updated, the Rokus saw the new SSID and I put in the new password...voila'...simple fix and now they work!

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  25. For anyone who was unable to connect their Roku using the above method and their IP address on the Roku shows all zeros the following simple method provided by Verizon support did it. I had previously gone through every option listed on this and other websites/blogs. In order to connect my two Roku devices all I had to do was reset my routers SSID name and select a new password. These were updated, the Rokus saw the new SSID and I put in the new password...voila'...simple fix and now they work!

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  26. I have a roku 1 and when I try to connect it to the Internet it fails on the local network

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  27. I have a roku 1 and when I try to connect it to the Internet it fails on the local network

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  28. None of the above worked for for. I went to the secret menu, disable ping, factory restart... I troublshooted it, had to set my Sysco router to instead of then it worked, updating the Roku and I'm up to have fun. It's not a plug & play thing... This is mostly Plug & Pray ! I do not see my Mom buying and configure that device.

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  29. My Roku does not have an Ethernet port. The 5 times clicking method is taking me nowhere. This Roku was working fine since 2013. But since Nov 2016 has been giving me issues. It is not connecting to the internet.

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  30. My roku came with my TV. We've been using it for over a year now...no issues...now...I get code 4020...ugh!!! I have network connection and is strong...help!

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  31. I have found that if I don't use my Roku or my RokuTV for a day or two, I may need to either unplug the Roku or unplug my modem to reset something. So far that has done the trick for me and my several Roku devices. Hope this helps!

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  32. Well.. i got the same issue with my Hisense Roku TV.. I tried the follwoing:
    1) resetting the router for 30 seconds.. and then starting the TV again.. This did not work

    2) tried using the private connection instead of searching for the connection,.. i entered the SSID manually and then cleared the password and entered it again... THIS also DID NOT work

    3) So i went to the wireless option on the home screen.. selected the SSID.. and then instead of connecting to it, i used the option to Update Connection.. and this one worked for me

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  34. To resolve roku error 014 and roku error 003 permanently visit Roku Support

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  35. Roku support is absolutely of no help when it comes to this error code. In fact, the agent I spoke with did a screen share with me, and told me not to touch my mouse, as he navigated quickly through my terminal settings, firewall etc. He was telling me that I needed to install security software on my network. (I have 2 other Rokus plus 2 AppleTVs, not to mention computers, phones, etc that are all connected to the network and have no problems.) He was just about to start the installation of the security software (which I find very questionable and suspicious.) I quickly disconnected from the screen share, and told him I did not feel comfortable with that. He asked me to check my other Roku devices. I didn't, and they were online without any issues. When I told him that, he hung up on me. First of all, be very cautious about giving someone mouse control of your computer when they are screen sharing with you. Secondly, do not let these 3rd parties in a foreign land install any kind of software in your computer. I am very surprised by Roku's technical support, and will never buy another Roku product. People should be aware of this.

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  36. Thanks for sharing about the Roku error 014 code. It help me to fix the roku error code during the roku setup.

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  38. I too have the same problem just I referred this link https://www.rokucodelink.com. Its really works.

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  40. Nice updtes, Am also using the Roku player. I got some addtional updates in https://www.my-roku-com.com, which is more useful.

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  43. I too had the same problem in using Roku and I got guidelines from https://www.rokucodelink.com and issue was fixed as much soon as possible.You guys can also use it for any Roku resolving problems.

    ReplyDelete
  44. I have the same issues before. I can follow several steps to resolution for Roku is not connecting to wifi using this guidance to fixed Roku player issues. And I also referred this link https://www.go-roku.com/ thank you for your sharing.

    ReplyDelete
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  47. what worked for me when I couldn't initially connect through my regular wireless network, was using my iphone 6 as a hotspot and connecting that way. It's under Setting>Personal Hotspot

    ReplyDelete
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