Sunday, March 10, 2013

Roku Remote Stopped Working - Easy Solution


So maybe you're been using your Roku for a while and everything is hunky-dory.  Then one day you're stabbing at the buttons on your remote and nothing happens.  Damn!!!  My Roku remote stopped working - WHY????

This is an easy fix that you can do in just 3 minutes.  There are a lot of blogs and forums that will give you bad advice on how to fix the 'Roku remote stopped working' situation - please, DO NOT do either of the following:
  • Perform a factory reset on the Roku box.
  • Swap out your remote and buy a new one.
A factory reset of the Roku box won't make a difference.  Buying a new remote, well, that will work but it's not necessary and it's a little extreme.

Here's what you need to do if your Roku remote stopped working:
  1. Remove the batteries from the remote.
  2. Look carefully into the battery compartment of the remote and locate the purple button shown circled in red, below:

  3. Unplug the power from the Roku.
  4. Wait for 5 seconds.
  5. Connect the power back to the Roku.
  6. Wait for Roku banner to bounce around on the screen.
  7. Put the batteries back in the remote.
  8. Press and hold the purple button in the battery compartment of the remote for 5 seconds.
  9. Wait for the Roku to finish booting up.
Now you should be good to go.  I'll bet you're glad you didn't do a factory reset, yes?  Better still, you've got to be delighted you didn't spend any more cash on a new remote, too.

Before we gloat maybe this didn't work for you.  If you've tried this a couple times with no success, now you're REALLY pissed and I don't blame you.  I'll tell you how to get this straightened out in just another 5 minutes, my friend. 

Take a cleaning breath, grab your smart phone and go get the Roku Remote Control App from here or just go to the App Store on your phone and search for "Roku Remote Control".  They have both an Android version and an iPhone version.

The fact is that the Roku Remote Control App is superior to the Roku remote control - period.  If for no other reason, it's a great backup when the Roku Remote gets lost in the cushions or after Fido stimulates his gums with it.

I hope you're watching your program by now.  If neither of the above suggestions work, keep looking around on the web.  Maybe there's another post that will get you back on track.


54 comments:

  1. My Roku remote goes wonky about every other week or so. I've figured out this work around - if you have the Roku Controller App. Take the batteries out of your remote, and use your smart phone to to get to the Roku Settings menu. From there, pick pair new remote. Put the batteries back in the remote, and hopefully it will pair up. Works for me most of the time.

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    1. Thanks so much Kristi! This really helped me a lot! Finally, the remote is working again. The phone app is really cool and will come in handy since I'm always burying the remote. Thanks a million!
      Ellen

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    2. Thanks so much, the app works great, was able to use the app to pair the remote again, now I have a back up. Thanks Again!

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  2. My Roku 2 game remote occasionally gets stuck screaming out 'tilt' commands, drains the battery, and loses pairing. This fix always works for me:

    (1) Replace batteries in remote and put it face up next to Roku box. The flashing lights indicate it has entered pairing mode.
    (2) Unplug Roku box for a few seconds and plug it in again. The leaping Roku logo indicates it has entered pairing mode.
    (3) Lights on remote should stop flashing after a few seconds indicating that pairing has succeeded.

    I use two pairs of rechargeable batteries to keep the battery bill down.

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    1. worked! Roku support kept wanting me to push the purple button on remote for it to pair up and nothing was working. I did just as you said and it worked. Thanks Jonathan!

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    2. This worked for me too....thank you!

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  3. This worked perfectly for me. Couldn't find the info on the Roku website. Thank you!

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  4. My problem is, my remonte doesn't have the little pairing button... and I can't get the linking ID from my roku box for my iphone roku app because my remote doesn't work...ugh. =(

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  5. It worked! Unfortunately I threw out 2 perfectly good Duracell batteries... But I'm glad it's working! Thanks for writing this.

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  6. I do not have a purple button on my remote. now what???

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  7. Thank you, this worked perfectly--now why doesn't Roku offer this info??

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  8. Hi there. I have a Roku XD and bought it about a year ago. It does NOT have a purple button like the one you mention in your picture. However, simply taking out the batteries and switching to the Roku app on our Kindle and iPhone and Android phones works fine. If you know where the purple button is on my remote, then please post more details. Otherwise, the Roku-app workaround is AOK with us. Thanks. -- Mark Kamoski

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  9. where do i get the app..its not in the roku store.

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  10. It's in the App Store, but its under iPhone apps, so if you're on the ipad, select iPhone apps.

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  11. I don't have an iPhone or iPad ... is there anything I can do to reset my remote?

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    1. @Jeff Boes,
      If you don't have any type of smart phone or tablet, that's OK. Have you confirmed you have good batteries in your remote? After that, Did you try the re-pairing instructions at the top of this page?
      Personally, I pressed the purple button until the lights on the front of the remote started flashing (indicating it was ready for pairing) but I have the second generation Roku. I'm not sure if the first gen has those lights, so as noted, make sure you press it at least five seconds.

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  12. Thanks folks! Found this page while waiting for Roku online support and the pairing method (Jonathan's) fixed my problem. But not before I downloaded the android app too, which worked great too and also let's me play phone video through the Roku box. Amazing stuff.

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  13. Wow! This worked like a charm. Many thanks!

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  14. I did the steps, now the light is flashing and the remote still isn't responding.

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  15. Smartphone Remote Control Car Logitech 915-000194 Harmony Smart Control with Smartphone App and Simple Remote - Black

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  16. This works great. I thought I would have to take my Roku back. Lots of site shows how to reset Roku box but do not inform you that you will need to reset the remote as well.

    Thankx

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  17. thanks for the info! My ROKU remote goes out about every 2 months - I'll write down the steps and hopefully won't be AS frustrated the next time.

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  18. Worked like a charm the 1st time...thanks!

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  19. Thank you so much! The stay calm and do reset option was brilliant and did help greatly.:D

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  20. My remote (for a ROKU 2) doesn't have a purple button. What now?

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  21. That's weird. Not to be insulting but, are you sure? You have to take off the battery cover - the photo might be a little misleading. If you still can't find it, can you take a quick picture of your remote and post it? That would help us figure this out....

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  22. I also do not have a purple button inside battery compartment on remote

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  23. The green lights are still blinking on mine after I've done this. Its really making me mad because its done this before to me and usually this fixed it. Idk why its being stupid today @.@ please help

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  24. I have 2 Roku XS and have never had an issue with either of them. My new Roku 3 showed up today and apparently, the remote hadn't been paired with the Roku 3 before it got to me. I was ready to request an RMA from the online store. Thanks!!!

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  25. Thank you so much - worked like a charm & now I have 2 remotes because I downloaded the app too & it also works great!

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  26. WOW!! This worked but I didn't find this solution til after I did the factory reset. Anyway, I'm a happy camper now. Thanks!

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  27. the older roku models do not have a purple pairing button... i'm in the same boat. will try the smartphone app and see if that works.

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  28. I don't know why you folks are all excited to keep pairing the remote. I want to know WHY I have to constantly re-pair the remote everytime I want to use it. Shouldn't it stay paired? Is this a major flaw?

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  29. I think if the batteries get weak or die the paring is lost. Thanks for the hints. The tablet/smartphone app helped get my system back and running.

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  30. Thank you for sharing that helpful advice...easy fix!

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  31. I was already having an irritable day and then my remote quit working too. It's a miracle I didn't smash the darn thing, haha... I fortunately composed myself long enough to search online for a solution and stumbled onto this page. I appreciate everybody's input here, they are all good tips! The original option worked best and I now have several other options logged in to my brain. Thanks for making this page! =)

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  32. Awesome.. Thanks a lot. It works.

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  33. Nice Post Thank You
    http://www.rokusale.com

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  34. I'm so glad I found this page. It worked. I was about to contact Roku about this too. Thanks again!

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  35. If you buy a refurbished package via Amazon, eBay, etc, they seem to frequently be shipped with dead batteries for the remote. Try new batteries if you can't pair after a couple of attempts with a refurb unit.

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  36. Has Roku ever formally issued an acknowledgement to this obvious known issue? Everyone is happy about a work around. I want to know why this keeps occurring. It's ridiculous.

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  37. Thank you for a great solution. Just disconnected power,waited 5 sec, reconnected and I was back in business. Great Solution.

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  38. now im REALLLY pissed because that dosent work and i dont have a smart fone wtff!!! and on top of that i cant watch anything on netflix because it bail litterally every 1 minute.. ive had enough!!

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  39. Glad to find this. I tried re-pairing and it did not work. After the reboot, it worked. Sounds like a software glitch. Thank you for the information though.

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  40. This worked! Just got the new Roku but this seems to be happening a lot especially every single time I start the HBOgo app.

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  41. My roku banner wont show on the tv. For a few days it would come up but I couldn't get it to work. My daughter finally reset the whole tjing, got it to work but put I g in my bedroom. I unplugged it to put it back i n the livingroom now it wont cone on at all. Tried everything......

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  42. Many thanks. Worked for me.

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