Saturday, July 11, 2015

Another Error 014 Suggestion

From BlanSten (on Reddit):
 
So I tried everything that came up in a dozen Google links: I rebooted, I turned off the network pings in the secret menu. I switched the wireless channel (twice). I entered and reentered my password a million times. I did the factory reset a few times while connected to the wired network. I turned the cipher type from AES-TKIP to just TKIP. I did a factory reset. I even took it back to the store and got a different one, figuring maybe I had a bum wireless card, but I got the exact same error with the new one. 
 
Desperate, I called tech support, and quickly discovered that their suggestions were a hair away from being insulting, and nowhere near helpful. After going through the motions, doing things I'd already tried (really? you need me to write down the secret menu key combination that I could do in my sleep by now? really?), I was about to give up. (One thing he did have me do that wasn't in any of the suggestions I found online: Switch the "Cycle software update server" from Beta to Release, but after doing this, the software it downloaded had the exact same version number.) I finally asked the guy why it was that I have a dozen wireless devices that can access the Internet via my router with no problem, but the Roku can't seem to manage it. He had a scripted answer for that -- "The Roku is a highly specialized device, and its advanced software needs special set up to function properly..." I told him I thought it was more likely that their software was full of bugs, after which he put me on hold, probably to write nasty things about me in my customer file.

Anyway, while he was running through obvious solutions that I knew wouldn't work, I decided to try shutting off wireless security on the router altogether. Voila! The Roku got online with no problem, meaning the wireless hardware is functional. But I'm not comfortable just leaving security off, so I figured I should try different variations on the security settings to see if maybe there's a combination that would work.

I tried various combinations of WPA mode (Auto WPA/WPA2, WPA2, WPA) and Cipher types (TKIP, AES, TKIP and AES) until finally hitting on the winning combination of WPA2 Only and TKIP. And the Roku connected (and continued to connect) without a problem!

I'm not saying these settings will work for everyone, but I have a feeling that the router security settings are at the heart of a lot of people's problems here. And I'm kinda ticked that Roku hasn't figured this out yet. The Roku 3 is a fantastic piece of equipment otherwise -- fast, easy to use, great streaming options -- but I can only imagine that a LOT of people have returned their boxes because of not being able to determine how to get around this error. All told, I probably spent 10 hours this week trying to sort this out. That's absurd!

 - If you're getting the Code 014 error, first shut off your security to see if the device will connect that way, then try various combinations of WPA modes and Cipher Types. For me, WPA2 Only and TKIP eliminated the issue.

Hope this helps!

7 comments:

  1. I too wasted a few hours of my life today trying to get my new Roku 3 to connect to my wifi only to see the dreaded Error 14. After reading your post, on a whim I checked the settings on my Airport router and was using WPA2 only already. I noticed that the Airport gave me the option to set up a guest wifi network which I did and lo and behold after connecting the Roku to the new guest network...no Error 14 issue!

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  2. Having issues with my roku tv and as soon as I set my router to wpa2 only all was good. Thankso for this info.

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  3. same issues also, set it up to wpa2-psk (tkip) and channel 11 and it worked! thanks for the help

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  4. Thanks For your such blog:)i wasted the too much time for the roku activation & setup.but your post give the quick and usefull ideas for the roku player setup,roku error code 014etc.i using all the step of this blog.my roku player now workingng nicely and i enjoying all channel.again i say thank for this blogs

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  5. thanks for such information.it give the exact solution of the roku problems like roku error code 014 and all other roku remote problems.i also facing the roku activation problem.but when i getting and reading this post .with the help of this post i geeting the exact solution of this issue. thanks lot!

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